Before emailing our office, you may be able to receive an immediate answer to your question by:

  • reviewing the information below
  • checking our A-Z  index

We are currently receiving a higher than usual volume of emails.  Please allow up to three business days for a response. We appreciate your patience with us during this busy time.

Include the student name and UI ID number in all email correspondence.


(When viewing Fall 2018 information in MyUI, make sure you select the Fall 2018 session in the drop down box on each page.)

It's Time to File Your 2018-2019 FAFSA
  • Students must apply for financial aid each year by filing the Free Application for Federal Student Aid (FAFSA).  Financial aid awarded by the UI OSFA is not automatically renewed.
  • The 2018-2019 FAFSA was available to complete on October 1, 2017.  The filing deadline for priority consideration was November 15, 2017. Awards are made on a first-come, first-served basis. Although students can apply for financial aid throughout the year, funding for some financial aid programs may be depleted. The student may meet the qualifications for certain types of aid, but not be awarded that aid because the funding has run out.
  • The UI OSFA recommends that you use the IRS Data Retrieval Tool to transfer your tax information directly from the IRS onto your FAFSA.


Why don't I see all of my financial aid applied to my University Bill?

U-Bill information is updated nightly.  If you do not see all of your financial aid listed on your U-Bill, check your bill periodically for updates. Listed below are reasons why financial aid funds may not appear on your U-bill.

  • Your application/loan document status is not complete (click on the link to check the status in MyUI).
  • Privately funded scholarships (i.e. Rotary Foundation, Dollars for Scholars) are applied to the U-Bill after the university receives the check from the agency/donor. You may want to contact your donor and inform them you have received your U-bill and ask if they need additional information before submitting the scholarship check.  Allow 7-10 days after the donor mails the check for the funds to appear on your U-Bill.
  • Departmental scholarships (i.e., College of Engineering, College of Music) are posted when the University Billing Office receives the information from the department. Please check with your department to see when they will be submitting the information to the University Billing Office.
  • Half of your academic year financial aid is applied to your U-Bill each semester.

I don't want to take out all of the loans I was awarded. How do I cancel or reduce them?

  • To cancel or reduce loans, follow the directions on the Student Loan Confirmation page in MyUI.
  • After submitting your loan reduction request, all of your loans will indicate "accepted" and will be put on hold. After we manually process your loan reduction request, only the loan funds you indicated you want to receive will appear as accepted.
  • It may take up to two weeks for your cancelation/reduction request to be processed.
  • Approximately ten days after submitting your request, check your Award Notification in MyUI.
  • If you choose to reduce your loans now and later decide you need to borrow more, contact our office.




    Office of Student Financial Aid (for questions about application status, promissory notes)
    Due to the volume of emails being received, please allow up to three business days for a response.

    University Billing Office (for questions about U-Bill amount and due date, financial aid disbursement and refunds)

    Financial Literacy (for assistance with budgeting, wise student loan borrowing, and loan repayment options)

    Student Employment (for questions about work-study and student part-time employment)

    Satisfactory Academic Progress (SAP) (for questions about satisfactory academic progress and completing the SAP appeal form)