Before emailing our office, you may be able to receive an immediate answer to your question by:

  • reviewing the information below
  • checking our A-Z  index

We are currently receiving a higher than usual volume of emails.  Please allow up to three business days for a response. We appreciate your patience with us during this busy time.

Include the student name and UI ID number in all email correspondence.

2017-2018

(When viewing Fall 2017 information in MyUI, make sure you select the Fall 2017 session in the drop down box on each page.)

Why wasn't I awarded the UI scholarship and awards that I received in previous years?

The following requirements must be met to receive the scholarship/award:

  • must have received the scholarship/award in the 2016-2017 academic year
  • demonstrate financial need by filing the Free Application for Federal Student Aid (FAFSA) and submitting other required documents each year (For the 2017-2018 academic year, priority is given to students whose FAFSA record is received by the UI OSFA on or before December 1, 2016)
  • maintain continuous full-time enrollment (12 hours) each semester (if a student withdraws during a semester, they are not maintaining continuous full-time enrollment)
  • maintain a 3.00 cumulative grade-point average for courses taken at the University of Iowa (grades will be reviewed at the end of every semester)

Details on the eligibility requirements are listed on our Academic Success Scholarships and UI Tuition Scholarships web page.

Why wasn't I awarded the Iowa Boost Grant that I received in previous years?

The Iowa Boost Grant is no longer available.  It was last available for the 2016-2017 academic year.

Why wasn't I awarded the Federal Perkins Loan that I received in previous years?

The Federal Perkins Loan will be awarded by mid-April to students who meet the requirements.  Revised award notifications will be sent to those who qualify.

I don't want to take out all of the loans I was awarded. How do I cancel or reduce them?

  • To cancel or reduce loans, follow the directions on the Student Loan Confirmation page in MyUI.
  • After submitting your loan reduction request, all of your loans will indicate "accepted" and will be put on hold. After we manually process your loan reduction request, only the loan funds you indicated you want to receive will appear as accepted.
  • It may take up to two weeks for your cancelation/reduction request to be processed.
  • Approximately ten days after submitting your request, check your Award Notification in MyUI.
  • If you choose to reduce your loans now and later decide you need to borrow more, contact our office.

I don't plan to enroll full-time.  How do I report this to your office?

Enrollment changes are submitted to our office via your Award Notification screen MyUI. (Click on the Send Corrections to OSFA button.)  If there are changes to your financial aid award after we review the information you submit, we will send you an email.

How do I receive my financial aid and pay my University Bill (U-bill)?

  • The University Billing Office web site provides answers to frequently asked U-bill questions and a video tutorial on how to read and pay your U-bill on-line.
  • U-bills are available on MyUI the first day of each month. Fall tuition is billed on the August 1 U-bill, spring tuition is billed on a January 1 U-bill.
  • Beginning the first day of classes for the semester, any financial aid funds remaining after contract charges (tuition and fees and on-campus housing and dining) have been paid will be refunded to the student by the University Billing Office.
  • Before your financial aid will be refunded, you must have all prior session charges paid and be registered for the number of hours on which your financial aid was based. Your award notification (available in MyUI) will indicate the number of hours on which your financial aid was based. Questions regarding unpaid prior session charges should be directed to the Billing Office.

 

2016-2017

I had a Parent PLUS Loan in Fall 2016.  When will it appear on my Spring 2017 U-bill?

Your parent must complete the PLUS request/application each semester.  Check your application/loan document status on MyUI to see if the PLUS request was completed for the Spring 2017 semester.

When will I receive my financial aid refund?

  • The University Billing Office will begin issuing refunds when classes begin for the semester.
  • The refund information appears on your Aid Disbursement screen in MyUI.  The information will not appear until classes have begun for that semester.
  • Before your financial aid will be refunded, you must have all prior session charges paid and be registered for the number of hours on which your financial aid was based.  Your award notification (available in MyUI) will indicate the number of hours on which your financial aid was based.  Questions regarding unpaid prior session charges should be directed to the Billing Office.
  • The University Billing Office will direct deposit your refund into your bank account, if you have set up direct deposit and meet all disbursement requirements.

Why don't I see all of my financial aid applied to my University Bill?

U-Bill information is updated nightly.  If you do not see all of your financial aid listed on your U-bill, check your bill periodically for updates. Listed below are reasons why financial aid funds may not appear on your U-bill.

  • Your application/loan document status is not complete (click on the link to check your status in MyUI).
  • Privately funded scholarships (i.e. Rotary Foundation, Dollars for Scholars) are applied to the U-bill after the university receives the check from the agency/donor. You may want to contact your donor and inform them you have received your U-bill and ask if they need additional information before submitting the scholarship check.  Allow 7-10 days after the donor mails the check for the funds to appear on your U-bill.
  • Departmental scholarships (i.e., College of Engineering, College of Music) are posted when the University Billing Office receives the information from the department. Please check with your department to see when they will be submitting the information to the University Billing Office.
  • Half of your academic year financial aid is applied to your U-bill each semester.

 

 

E-Mail

 

Office of Student Financial Aid (for questions about application status, promissory notes)
Due to the volume of emails being received, please allow up to three business days for a response.
financial-aid@uiowa.edu

University Billing Office (for questions about U-bill amount and due date, financial aid disbursement and refunds)
ubill@uiowa.edu

Financial Literacy (for assistance with budgeting, wise student loan borrowing, and loan repayment options)
financial-literacy@uiowa.edu

Student Employment (for questions about work-study and student part-time employment)
student-employment@uiowa.edu

Satisfactory Academic Progress (SAP) (for questions about satisfactory academic progress and completing the SAP appeal form)
finaid-sap@uiowa.edu