Before emailing our office, you may be able to receive an immediate answer to your question by:
- reviewing the information below
- checking our A-Z index
We are currently receiving a higher than usual volume of emails. Please allow up to three business days for a response. We appreciate your patience with us during this busy time.
Include the student name and UI ID number in all email correspondence.
Awarding for the 2019-2020 academic year will begin in mid-February.
(When viewing Spring 2019 information in MyUI, make sure you select the Spring 2019 session in the drop down box on each page.)
How do I receive my financial aid and pay my University Bill (U-Bill)?
- The University Billing Office web site provides answers to frequently asked U-Bill questions and How to Read and Pay Your U-Bill video tutorials.
- U-Bills are available on MyUI the first day of each month. Fall tuition is billed on the August 1 U-Bill, spring tuition is billed on the January 1 U-Bill.
- Beginning on the first day of classes for the semester, any financial aid funds remaining after contract charges (tuition and fees and on-campus housing and dining) have been paid will be refunded to the student by the University Billing Office.
- Before your financial aid will be refunded, you must have all prior session charges paid and be registered for the number of hours on which your financial aid was based. Your award notification (available in MyUI) will indicate the number of hours on which your financial aid was based. Questions regarding unpaid prior session charges should be directed to the University Billing Office.
Why don't I see my financial aid applied to my University Bill?
The University Billing Office begins preparing for the August 1 U-Bill in late July. If you view your U-Bill prior to August 1, all of your financial aid funds may not appear. If you do not see all of your financial aid listed on your U-Bill, check your bill periodically for updates. Information is updated nightly. Listed below are reasons why financial aid funds may not appear on your U-bill.
- Your Financial Aid To Do List is not complete.
- Your currently enrolled hours do not match the number of hours on which your award was based. The number of hours on which your award was based is listed in the Enrolled Hours field on your award notification in MyUI.
- If you will be adding hours, your financial aid will automatically disburse when the hours match.
- If your enrolled hours will remain different, inform us by clicking on Send Corrections to Financial Aid on your award notification in MyUI.
- You are not maintaining Satisfactory Academic Progress (SAP).
- Privately funded scholarships (i.e. Rotary Foundation, Dollars for Scholars) are applied to the U-Bill after the university receives the check from the agency/donor. You may want to contact your donor and inform them you have received your U-bill and ask if they need additional information before submitting the scholarship check. Allow 7-10 days after the donor mails the check for the funds to appear on your U-Bill.
- Departmental scholarships (i.e., College of Engineering, College of Music) are posted when the University Billing Office receives the information from the department. Please check with your department to see when they will be submitting the information to the University Billing Office.
- Half of your academic year financial aid is applied to your U-Bill each semester.
When will I receive my financial aid refund?
- The University Billing Office will begin issuing refunds when classes begin.
- The refund information appears on your Aid Disbursement screen in MyUI. The information will not appear until classes have begun.
- Before your financial aid will be refunded, you must have all prior session charges paid and be registered for the number of hours on which your financial aid was based. Your award notification will indicate the number of hours on which your financial aid was based. Questions regarding unpaid prior session charges should be directed to the University Billing Office.
- The University Billing Office will direct Deposit your refund into your bank account, if you have set up direct deposit and meet all disbursement requirements.
I don't want to take out all of the loans I was awarded. How do I cancel or reduce them?
- To cancel or reduce loans, follow the directions on the Financial Aid To Do List page in MyUI.
- After submitting your loan reduction request, all of your loans will indicate "accepted" and will be put on hold. After we manually process your loan reduction request, only the loan funds you indicated you want to receive will appear as accepted.
- It may take up to two weeks for your cancelation/reduction request to be processed.
- Approximately ten days after submitting your request, check your Award Notification in MyUI.
- If you choose to reduce your loans now and later decide you need to borrow more, contact our office.
Office of Student Financial Aid (for questions about application status, promissory notes)
Due to the volume of emails being received, please allow up to three business days for a response.
University Billing Office (for questions about U-Bill amount and due date, financial aid disbursement and refunds)
Financial Literacy (for assistance with budgeting, wise student loan borrowing, and loan repayment options)
Student Employment (for questions about work-study and student part-time employment)
Satisfactory Academic Progress (SAP) (for questions about satisfactory academic progress and completing the SAP appeal form)